What do I have to do to return my item?

1. Mail us at [email protected]
2. You will receive a message from us about how we are going to process your return and which steps you need to follow further.
3. Print the label with the relevant parcel care that you have selected and stick it over the old address label.
4. Take it to an appropriate point to send it back to us.
5. Ask for a track & trace code. You are responsible for returning your items yourself!

CURRENTLY YOU WILL NOT RECEIVE A CONFIRMATION OF RECEIPT OF YOUR RETURN. VIA YOUR TRACK AND TRACE CODE YOU CAN SEE WHEN YOUR PACKAGE HAS BEEN DELIVERED TO US. ONCE RECEIPT YOUR RETURN WILL BE PROCESSED IMMEDIATELY AND WE WILL REFUND IT WITHIN 10 DAYS.

Contact:

You can contact us via:

Mail: [email protected]

Telephone: (0) 20 403 7003

How does my return package go?

As soon as you send your package, it enters our warehouse. You can follow your Track & Trace when this is the case.

After receiving your package, your package will be checked immediately and * the amount will be returned to you within 10 days.

Have the 10 days passed and you have not yet received the relevant amount back? Please contact our customer service so that we can find this out for you!

* NOTE: You will always get your purchase amount returned in the form in which you paid.

If your package / return falls outside the legally applicable deadlines, we will not process it and you will have to transfer shipping costs to us again in order to get your package back.

Complaints / Warranty

Have you received an item that does not meet the correct quality? And do you doubt whether this is covered by the warranty? Send a message to us with the subject of a complaint. *

Please include the following information:

- Your complaint
- Your order number
- A photo of the item / complaint

Our team then looks for a suitable solution as quickly as possible.

* PLEASE NOTE: complaints and / or warranty requests that are not registered with us and are sent to the return address without any correspondence will not be processed!

PAY ATTENTION! We do not accept your return when:

- The article has been washed and / or worn

- The prescribed instructions for use of the article have not been followed

- The item is damaged through no fault of ours

- The article has arrived with us outside the legal time

PAY ATTENTION! If your package / return falls outside the legally applicable deadlines, we will not process it and you will have to transfer shipping costs to us again in order to get your package back.

Send return to:

TTDGifts
Retour Amsterdam Industry
New York Street 3-7
1175 RD Lijnden

The costs for sending are therefore not reimbursed.